Our Privacy Policy



Thank you for choosing villamichelon.com for your reservations in our Hotel. We have a privacy policy to protect your personal data, including your credit card details.



Provision of information

When making a reservation at our hotel, we will ask you to fill out online forms, providing your name, full address, e-mail address, telephone number, credit card details and booking preferences such as accessibility and specific food needs. This information is indispensable for processing and completing your reservation by sending a confirmation email to the address provided.

Disclosure of personal data

We disclose your data to the responsible sectors with the following objectives:

Reservation requests: In order to complete your reservation, we will disclose your name, contact details and credit card details for Villa Michelon internal use only - except for data required by law, criminal investigations, subpoenas or court orders.

News Submission: When you make a reservation or register, you agree to receive an e-mail for the publication of a Newsletter, with Hotel offers, Package Disclosures and other marketing actions. To cancel the receipt, send an e-mail to comunicacao@villamichelon.com.br, specifying "Cancellation of receipt of Newsletter" as subject of your e-mail.

Protect your credit card information

To protect your personal information, we use the appropriate business procedures and systems. Your credit card data is transmitted to our company by a secure server, which encrypts all your personal data and your credit card information. Technical and physical restrictions are in our scope of measures to maintain your privacy. With this, only authorized employees are allowed to view your personal information, so that they can provide the requested services.

Our server and network are protected by a "firewall" system, against unauthorized access, guaranteeing its security.

Control your data

You have the right to review your personal data added in our database, and you can request this information by e-mail: comunicacao@villamichelon.com.br

Specify "request for personal data" as the subject of your email.

If your personal information is incorrect, we will make any changes you wish. You can also ask Booking.com to remove your information from the database by sending an email to the same address.

When does Villa Michelon send emails?

After you have made a reservation, you will receive a confirmation message with all the information about it. Your registration will be with us so you can receive our Newsletter and other information of interest.

Contact

If you have suggestions or comments about this privacy statement, please send an e-mail to: comunicacao@villamichelon.com.br

We have the right to change, at any time, how we collect, transmit and process personal data and other information we deem necessary. This Privacy Statement may therefore be amended from time to time to reflect the most recent changes.


How do we share your personal information with third parties?

  • Booking.com: We have teamed up with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereafter Booking.com) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through Booking.com. The information you enter into this website will therefore also be shared with Booking.com and its affiliates. This information may include personal data such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking. To find out more about the Booking.com corporate family, visit About Booking.com.
  • Booking.com will send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation. Booking.com will also provide you with international customer service 24/7 from its local offices in more than 20 languages. Sharing your details with Booking.com’s global customer service staff allows them to respond when you need assistance. Booking.com may use your data for technical, analytical and marketing purposes as further described in the Booking.com Privacy Policy. This includes that your data might also be shared with other members of the Booking Holdings Inc. group of companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you customised service. If needed under applicable law, Booking.com will first ask your consent. If your data is transferred to a country outside the European Economic Area, Booking.com will make contractual arrangements to ensure that your personal data is still protected in line with European standards. If you have questions about the processing of your personal data by Booking.com, please contact dataprotectionoffice@booking.com.
  • BookingSuite: Your personal data may be shared with BookingSuite B.V. located at Herengracht 597, 1017 CE Amsterdam, the Netherlands, the company which operates this website and the website suite.booking.com.